WindRiver Web Billing & Payment Policy


Effective Date: March 31, 2026


Overview

This Billing & Payment Policy provides a general overview of how billing, payments, and subscriptions are handled by WindRiver Web.

All services are governed by a signed Statement of Work (“SOW”) and the applicable Standard Service Terms (collectively, the “Agreement”). This policy is intended as a general summary only and does not replace, modify, or override the Agreement.

In the event of any conflict, the Agreement will control.

 

Fees and Pricing

Fees for services are defined in the applicable SOW and may vary depending on the service structure, billing model, and arrangement. Fees may include:

  • One-time project fees
  • One-time setup fees
  • Recurring subscription fees
  • Additional Services or out-of-scope work
  • Approved third-party costs

Pricing may vary based on the scope of work, complexity, and service requirements. WindRiver Web reserves the right to offer custom pricing, custom billing structures, or one-off arrangements as agreed in writing.

Where permitted by the applicable Agreement, WindRiver Web may adjust recurring fees or other charges upon reasonable notice, including where service requirements, website complexity, support demands, hosting burden, or third-party requirements materially change.

 

Payment Terms

Payment timing and structure will be defined in the applicable SOW. Depending on the service type, this may include:

  • Upfront payment prior to work beginning
  • Deposits and milestone payments
  • Payment in full prior to launch or delivery
  • Recurring monthly or periodic billing

Failure to make required payments may result in delays, suspension of services, withholding of delivery or launch, or termination of the Agreement.

 

Subscription Services (If Applicable)

Certain services are provided on a recurring subscription basis (such as Managed Website Plans or Website Hosting & Care Plans).

  • Subscription fees are billed in advance of each billing cycle
  • Billing begins as specified in the applicable Agreement, which may include the website launch date or service start date depending on the service.
  • Subscriptions may renew automatically unless terminated in accordance with the Agreement
  • Some subscription services may include a required minimum service term or other service-specific billing conditions, as defined in the applicable Agreement

WindRiver Web may, at its discretion, adjust billing dates, prorate partial billing periods, or align billing cycles.

 

Payment Methods and Authorization

Clients are required to maintain a valid payment method on file.

By engaging services, Client authorizes WindRiver Web and its payment processor to:

  • Process payment information through WindRiver Web’s designated payment processor
  • Charge the payment method on file for:
  • Recurring subscription fees
  • Approved one-time services
  • Additional Services
  • Approved third-party costs

Failure to maintain a valid payment method may result in service interruption, suspension, or termination in accordance with the applicable Agreement.

 

Additional Services and Out-of-Scope Work

Services not included in the original scope may be treated as Additional Services.

  • Additional Services will be quoted or approved prior to work being performed
  • Unless otherwise agreed, such services are billed separately
  • Future updates or changes may also be treated as Additional Services

 

Third-Party Costs

Certain services may require third-party tools, software, or licenses.

  • These costs are not included unless explicitly stated
  • Client approval will be obtained before incurring such costs
  • Ongoing third-party subscriptions are the Client’s responsibility unless otherwise agreed

 

Failed Payments and Past Due Accounts

Clients are responsible for maintaining accurate and up-to-date billing information.

Failed or declined payments may be treated as nonpayment under the Agreement.

Depending on the applicable Agreement, WindRiver Web may take actions permitted under that Agreement, including:

  • Applying late fees
  • Pausing work
  • Withholding delivery, launch, transfer, or release of deliverables
  • Suspending services
  • Restricting access to the website
  • Terminating services after extended nonpayment

Specific timelines, fees, and actions are defined in the applicable Agreement.

 

Suspension and Termination for Nonpayment

If payments remain outstanding:

  • Services may be suspended after a defined period
  • Websites or services may be disabled or unpublished
  • Agreements may be terminated after extended nonpayment

Restoration of services may require payment of outstanding balances, applicable fees, and approval by WindRiver Web.

 

Refund Policy

Unless otherwise expressly stated in the applicable Agreement or otherwise agreed in writing:

  • All payments are non-refundable
  • Setup fees and project fees compensate for time, planning, and resource allocation
  • Subscription fees are generally not prorated or refunded once billed
  • Deposits and milestone payments are non-refundable

 

Chargebacks and Payment Disputes

Clients agree to contact WindRiver Web directly regarding any billing concerns prior to initiating a dispute.

Chargebacks or payment disputes should only be initiated in cases of demonstrable billing error or fraud.

 

Flexibility and Custom Arrangements

Subject to the applicable Agreement, WindRiver Web may, at its sole discretion:

  • Offer custom pricing or billing structures
  • Modify fees or billing arrangements
  • Waive fees or charges
  • Make exceptions to standard policies

Any such arrangements must be agreed to in writing.

 

Governing Agreement

This Billing & Payment Policy is a general summary provided for convenience.

All services are governed by the applicable Statement of Work and Standard Service Terms. Clients are encouraged to review those documents carefully.